Frequently Asked Questions

Add the products you need to your cart and check out on the website, or simply message us on WhatsApp with what you’d like — our team will help you complete your order.

Yes. Cash on Delivery is available on every order we deliver.

We deliver across Pakistan for most products. FreeStyle Libre 2 sensors, readers and starter bundles are delivered in Lahore only. If you are unsure about delivery to your area, message us on WhatsApp at 0320 9442529 before ordering and we will tell you whether we can reach you.

Delivery times vary by city and courier. Once your order is confirmed, you’ll receive updates so you know when to expect it.

Yes — every product we sell is 100% original. We do not sell counterfeit or grey-market items.

Visit our Track My Order page and enter your order number along with the phone number or email used at checkout.

Each FreeStyle Libre 2 sensor comes with manufacturer instructions for application and use. See our Education Hub for a general guide, and always follow the official instructions included with your device or speak with your healthcare provider.

Cash on Delivery is available on all orders, along with any online payment methods enabled at checkout.

Yes. Tap any “Order on WhatsApp” button on the site, or message us directly, and our team will confirm your order with you there.

Please see our Returns & Refunds page for full details on eligibility and how to start a return.