Contact
Talk to a person, not a ticket
Tell us what you need and we will answer in plain language — what something is, what is in the box, whether we can deliver to you. Pick whichever way suits you.
Send us your question
Two required fields. Press the button and WhatsApp opens with your message already written — read it, change it if you like, then send.
What happens next
You send it
Your message lands in our WhatsApp with the details already filled in, so we are not asking you to repeat yourself.
We read it properly
A person reads it, not an autoresponder. If we need to check stock or a detail, we will say so rather than guess.
We reply
We answer during business hours. If you write outside them, we pick it up on the next working day.
Before you write
Where do you deliver, and how do I pay?
We deliver across Pakistan, with Cash on Delivery. FreeStyle Libre 2 sensors, readers and starter bundles are delivered in Lahore only. If you are unsure about your area, message us before ordering and we will tell you honestly whether we can reach you.
How do I check an order I already placed?
Use Track My Order, or send us the order number using the form above and we will look it up.
Can you recommend which device I should use?
We can explain how each option works and what it includes so you can compare them. We cannot give medical advice — that decision belongs with your doctor or diabetes educator.
Do you have FreeStyle Libre 2 in stock right now?
Stock changes, so message us before ordering and we will confirm what is available and the current price. You can also browse FreeStyle Libre 2 on the shop.
Something arrived damaged or wrong. What do I do?
Message us straight away with your order number and a photo. Our returns and refunds page explains the process.
Would rather just browse?
Have a look at what we stock, or start with our plain-language guide to continuous glucose monitoring.
Smart Diabetes Care is a retailer, not a healthcare provider. Nothing we send you is medical advice, diagnosis or treatment. Always follow the manufacturer’s instructions supplied with your device and speak with your doctor or diabetes educator about your own care.