Returns & Refunds

Eligibility

[Insert your return window, e.g. items may be returned within X days of delivery], provided the product is unused, in its original packaging, and in resalable condition.

Non-Returnable Items

For hygiene and safety reasons, opened sensors, opened sensor accessories and other opened medical or personal-care items generally cannot be returned unless faulty. [Confirm and adjust this list to match your actual policy.]

How to Start a Return

Message us on WhatsApp or email support@smartdiabetescare.pk with your order number and the reason for the return. We’ll confirm the next steps with you directly.

Damaged or Incorrect Items

If an item arrives damaged, faulty, or different from what you ordered, contact us as soon as possible with photos of the item and packaging so we can resolve it quickly.

Refunds

Once a return is received and inspected, approved refunds are issued to [insert refund method, e.g. original payment method / bank transfer] within [insert timeframe].